Starting Point: Pain, Numbers, and Honest Baselines
Before changing anything, the team measured a full month: every teardown, setup, sanitation, approval, and first-pass yield. They discovered color changes and allergen sanitations dominated time, while tool searches added random spikes. Baselines fueled candid conversations with sales about service risks. Publishing these numbers calmed debates, because arguments yielded to shared facts. Everyone agreed to try a family-first sequence and invest in staging kits where variability stung hardest.